Safety is our #1 priority in and out of the shop. We go to extreme measures in making certain customers our safe when in our shop, out on a test-ride, or riding one of our rentals.

This is why now – more than any other time – we are observing all local and national governmental agency recommendations regarding Coved-19.

Below is summary of the major operating points for our business. Please read carefully:

 

  • Yes, we are still following our normal operating schedule but monitoring the news day by day. Please check our website for most current hours because things may change.

  • We are sanitizing all of the touch-points on our bikes and our countertops daily. All bicycle grips, saddles, and top-tube have been sanitized and are re-sanitized after any test-ride.

  • Due to unprecedented surge of shoppers looking for bikes, e-bikes, scooters and accessories nationwide, we are unable to answer phone calls or messages consistently. To reach us, please use the appropriate communication channel.

    For general questions, please contact us at info@electricspokesco.com.

    For Troubleshooting questions such as online order fulfillment or returns/exchanges, please use this page link HERE. 

    For NEW e-bike, recumbent trike, or scooter purchases ONLY, please schedule a phone appointment here (this calendar scheduler is for NEW purchases only). 

    For IN-STORE appointments regarding NEW e-bikes, scooters, or recumbent trike purchases, please use this page link HERE


  • If you are intending to come to the shop please bring your own helmet and a set of clean gloves.

  • If you intend to visit the shop - please be prepared to have your temperature taken with a Thermal Monitor. We reserve the right to refuse entry of any person who shows signs of a higher-than-normal body temperature. 
  • Please do not consider visiting the shop or renting bikes if you are experiencing anything like seasonal allergies, or even a common cold. The heightened concern that many are experiencing about anyone presenting any type of respiratory condition is understandable. We would appreciate your consideration of our staff and other customers in this regard and postpone your visit until your symptoms have abated. 

 

Thank you all for your consideration. In the coming weeks, we are certain that many of you will want to get some exercise. We expect that some of you will want to ride your e-bikes. We will do our very best to keep everything as sanitized as possible and as safe as possible.