We offer a lifetime warranty to all of our customers. We dont care if you are the original owner, second owner or whether you bought it at a garage sale_it doesnt matter. The only way we know how to make the best product in the world is to know when your bike roller, trike trainer or handcycle trainer is not performing properly. We will immediately ship the replacement parts needed, and, if we want the old parts for analysis we will pay for return shipping.
It is common for bike tire and wheel imbalance to cause vibration on bike trainers and rollers that you dont feel on the road. These are typically low frequency vibrations and are not caused by roller imbalance. If this happens to you, we request that you have your tires and wheels checked first. Most of the time this will correct the problem.
Pleasecontact usif you have a warranty issue, and we will be glad to work with you.
"It's amazing how well you stand by your products and listen to consumers! If only there were more companies doing the same... I can't thank you enough."